At Voyager Mobility LLC (“Voyager Mobile,” or “we,” “us,” “our”) we understand that privacy is important, and we are strongly committed to protecting the privacy of our customers and visitors to our websites at www.voyagermobile.com and www.voyagertelecom.com (collectively, “our websites”).
NOTE: Some of our websites and services may involve features or practices not common to our other websites or services. You should carefully read this entire policy to understand the provisions applicable to our websites and services you are using.
What Information Do We Collect?
Our primary goal in collecting personal information is to provide you with a smooth, efficient and customized experience. This allows us to provide features that are most likely to meet your needs, and to customize our service to make your experience easier.
We gather certain usage information like the number and frequency of visitors to our websites. This information may include which URL you just came from, which URL you next go to, what browser you are using, and your IP address. We use such data only in the aggregate. This collective data help us determine how much our customers use parts of our websites, and do internal research on our customers’ demographics, interests, and behavior to better understand and serve you.
This type of aggregated, non-personally identifiable information may also be collected and/or used by third parties that support our services. In addition, we aggregate data and disclose such information in a non-personally identifiable manner to advertisers and other third parties for marketing and promotional purposes.
Personally Identifiable Information
Users are asked to provide certain information when they sign up for our services such as name, address, phone number, birth date, gender, credit card information, and email address (collectively “personally identifiable information”). The personally identifiable information collected from our customers during the registration process is used to manage each customer’s account. We also seek such information to provide products and/or services that more closely reflect your preferences. In addition, we may use such personally identifiable information to improve our marketing and promotional efforts, to analyze website usage, improve our content and product offerings, and customize our website’s content, layout and services.
Personal Identification Number for Your Account
To activate and manage your account and obtain access to certain services, we require you to provide a secret code (your “Account PIN”). When using your account or providing your Account PIN, you must provide accurate and complete information to Voyager Mobile. You are entirely responsible for maintaining the confidentiality of your Account PIN and are solely responsible for any activity conducted using your Account PIN. You agree not to use the account, customer name, or Account PIN of another customer at any time unless that customer is under 18 and you are the parent or guardian of that customer.
We may periodically conduct surveys of our customers and/or users of our websites (“survey participants”). We encourage you to participate in these voluntary surveys because they provide us with important information that helps us to improve the types of services we offer and how we provide them to you. Your personal information and responses will remain confidential, even if the survey is conducted by a third-party.
We take the information we receive from individuals responding to our surveys and combine (or aggregate) it with the responses of other survey participants to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector, or other demographic information). We then use the aggregated information to improve the quality of our services to you, and to develop new services and products. This aggregated, non-personally identifying information may be shared with third-party affiliates.
How Do We Use Your Information?
If you are a Voyager Mobile customer, in certain special circumstances, we may contact you to deliver service-oriented messages, even if you have asked that we not contact you about special airtime events or promotions. These messages will be limited and only for this purpose.
We may use third party service providers to facilitate our services, and therefore, we may provide some of your personally identifiable information directly to them. In addition, we employ other companies and individuals to perform functions on our behalf. Some examples include fulfilling orders, providing mobile content, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments and providing customer service. These service providers have access to personally identifiable information and may use it as needed to perform their functions, but may not use it for any other purpose, except that they may aggregate your personally identifiable information with similar information from other customers in a manner that does not personally identify you.
Voyager Mobile cooperates with law enforcement inquiries, as well as other third parties, to enforce laws, such as protecting intellectual property rights and preventing fraud. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, to respond to claims or legal process, to protect the property of Voyager Mobile or the safety of its employees or others, to investigate fraud, intellectual property infringements, or other activity that is or may be illegal or expose us or you to liability.
What Are Your Choices About Your Privacy?
If you are a Voyager Mobile customer, you may change the personal information you have elected to share with us. You also have choices in the types of communications you wish to receive from us. When you activated your device, your notification preferences were set to receive notices about special offers, events and promotions from Voyager Mobile and special offers from our partners.
If you are a Voyager Mobile customer wanting to change your notification settings, or to change any of your personal information call 1-866-579-5511.
What About Cookies?
“Cookies” are small files placed on your hard drive; each website can send its own cookie to your browser if your browser preferences allow it. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. (Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.) You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on our websites and you may be required to re-enter your Account PIN more frequently during a session. In addition, a number of companies not related to Voyager Mobile offer utilities designed to help you visit websites anonymously.
What Is Our Policy Toward Children?
Voyager Mobile is concerned about the safety and privacy of children who use the Internet. Consistent with the Children’s Online Privacy Protection Act of 1998, we will never knowingly collect personally identifiable information from anyone under the age of 13 without prior verifiable parental consent and may limit participation in certain services we provide to individuals over 13 years of age. At various places on our websites, we may request that customers provide a year of birth. If a child under 13 responds to that request, we will direct him or her to have a parent or guardian call a live customer care agent at 1-866-579-5511, where a parent will be permitted to purchase a Voyager Mobile device, establish an account and activate the on behalf of a child under 13. In these circumstances, activation can be made only by phone with a live customer care agent, and the account must be in the parent’s name. A customer must be 18 in order to establish an account for a contract phone.
If we become aware that a child under 13 has or has attempted to provide us with personally identifiable information, we will use our best efforts to remove such information from our files. If a parent or guardian becomes aware that his or her child has done this, he or she should contact the following customer care agent to remove this information:
P.O. Box 32069
Knoxville, TN 37930
Telephone: (866) 579-5511 (toll-free)
Fax: (413) 382-4612
What Is Our Policy Regarding Location-Based Information?
Location-based information is information that indicates the location of your Voyager Mobile phone. When you turn on your mobile phone and use any of our location-based services, your device automatically communicates with our network and relays its current location. The accuracy of location services may be affected by circumstances beyond our control, including atmospheric, geographic or topographic conditions. We do not warrant or guarantee that location services will be available at any specific time or geographic location, or that service will be provided without interruption.
By using our location-based services, you consent to have us electronically collect, monitor and track your physical location and the location of your handset. We collect and disclose your location information only to provide you with the location-based services you have requested, or in emergency situations as prescribed by law. If you allow other users to use your handset, you are responsible for informing these users that their location information may be collected or disclosed. We will not provide your location information to third parties other than as prescribed by law without your consent.
What About Other Information Collectors?
Is My Information Secure?
Voyager Mobile uses standard industry practices to safeguard the confidentiality of your personally identifiable information. Voyager Mobile treats data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by users inside and outside the company.
We are not responsible for, and cannot control, the use by others of any information which you provide to them via our wireless services. Similarly, we cannot assume any responsibility for the content of any personal information or communication you receive from other customers through our wireless services.
What Law Applies?
Personally identifiable information that is submitted to our websites will be collected, processed, stored, disclosed and disposed of in accordance with applicable U.S. law. If you are a non-U.S. customer, you acknowledge and agree that we may collect and use your personally identifiable information outside your resident jurisdiction.
Voyager Mobile may, from time to time, make changes to this policy based on your comments and our need to accurately reflect our legal obligations and our data collection and disclosure practices. By continuing to use our websites and services or by calling Voyager Mobile at any of our listed telephone numbers, you agree to be bound by the latest version of this policy, which may be viewed anytime by clicking on the “Legal and Regulatory Information” link at the footer of the each of our websites.
Want To Know More?
For questions or concerns about Voyager Mobile or our websites, please call Voyager Mobile at 1-866-579-5511. Calls to Voyager Mobile may be monitored for quality assurance.
Effective as of 6/17/2012