Refunds of Monthly Service Charges and Activation Fees
No Refunds of Monthly Service Charges
Monthly charges are non-refundable under any circumstances.
No Refunds of Activation Fees
Activation Fees are non-refundable under any circumstances.
Returning Your Mobile Phone or Device
How to Return a Device
Please contact Voyager Mobile at 1-866-579-5511 for return instructions. Returns will not be accepted without prior return authorization from Voyager Mobile. Please allow 4-6 weeks for refund processing.
Returns for Devices Not Yet Activated
Unactivated mobile phones and devices purchased directly from us through our website at www.voyagermobile.com may be returned for a refund of the original purchase price, minus shipping costs, within 14 days from when you receive the device. You must have the original receipt, packaging materials and all components. There is a $35 restocking fee for any returns without the original packaging materials and components.
Returns for Activated Devices
Once a device is activated on the Voyager Mobile network, the monthly service charges and activation fee are non-refundable under any circumstances. Please ask to check coverage at your location before activation.
Activated mobile phones and devices purchased directly from us through our website at www.voyagermobile.com may be returned for the original purchase price, minus a $35 restocking fee and shipping costs, within 14 days from when you receive the device. You must have the original receipt, packaging materials and all components. There is a $35 restocking fee for any returned device that has been activated – regardless of the return reason.
Returns for Devices Purchased from Retail Stores
Voyager Mobile phones and devices purchased at a retail store may be returned to that store in accordance with the store’s return policy. Please repack the mobile phone or device and all components and bring it to the store at which you purchased it. A receipt may be required and a restocking fee may apply. See store for details.
Device Warranty
All new mobile phones and devices purchased directly from us or one of our authorized dealers include a one-year warranty from the original equipment manufacturer. If you experience a mobile phone or device malfunction, call Voyager Mobile at 1-866-579-5511 and we will arrange for a replacement mobile phone or device.
Refurbished phones and devices do not have a warranty.
Effective 9/17/2012